At Real American Jackets, we take great pride in offering high-quality, stylish, and well-crafted garments. Our goal is to ensure that every customer has a seamless and satisfying experience. However, we understand that sometimes things don’t go as planned. That’s why we’ve designed a clear and fair return and exchange policy.
Return & Exchange Window
If the item doesn’t meet your expectations or doesn’t fit properly, you may request a return or exchange within 30 days of delivery. Please ensure the product is unworn, in its original condition, and has all tags attached.
For any damages or defects, please report them within 3 days of receiving the item, along with photo proof.
Size Issues
If you face a sizing issue, you can request an exchange within the 30-day window. However, if the size delivered matches our size chart and the error is on the customer’s end, the exchange can still be made, but 50% of the product’s cost will be charged to process the request.
If we made an error in sizing or sent the wrong item, we take full responsibility and will cover the cost of the exchange. We urge customers to contact us within the return window for quick assistance.
Shipping Costs
Initial delivery is free, but customers are responsible for the shipping cost of returns or exchanges. If an item is returned for a refund, actual shipping charges will be deducted from the refund amount.
Customized Orders
Custom-made products are non-refundable and non-exchangeable. Since these items are made specifically for you, they cannot be resold. We do not accept returns for refunds on custom orders. Please understand that your custom order is specially made for you. All details, including style, material, and accessories, are as per your choice, and we cannot resell custom items.
Also, items with removed tags will not be accepted for return.
Refund Process
Refunds are processed once we receive and inspect the returned item. If approved, the refund will be initiated within 3 business days, and funds will reflect in your account within 5-14 banking days. Refunds are only issued to the original payment method. Please note, if you return a product for a refund, the amount will be issued as store credit only.
Additional Terms
- — No returns/exchanges if the customer simply changes their mind.
- — In case of receiving a wrong or defective item, report it within 2 working days for resolution.
- — Shipping and handling charges are non-refundable.
- — Refunds are only applicable for non-customized products.