Shipping Policy

Effective Date: October 18, 2026

Our Commitment

At Real American Jackets, we are committed to providing a reliable, transparent, and convenient shipping experience for our customers in the United States (USA).

We aim to process orders efficiently, package products securely, and provide clear information about shipping charges, delivery times, tracking, and order-related concerns.

This Shipping Policy explains our shipping destinations, available shipping methods, order processing times, estimated delivery times, and delivery procedures.

1. Shipping Destinations

• Real American Jackets currently ships to all states within the United States (USA).
• Orders are accepted for delivery to eligible U.S. addresses supported by our shipping services.
• Available shipping methods, applicable shipping charges, and estimated delivery times are displayed at checkout before payment.

2. Order Processing & Cut-Off Time

• Order Processing Time: 1–3 business days.
• Order Cut-Off Time: 2:00 PM Central Time (CT).
• Business Days: Monday to Friday, excluding public holidays.

Orders placed after the daily cut-off time, on weekends, or on public holidays begin processing on the next business day.

Processing time is separate from shipping transit time.

3. Shipping Methods and Delivery Times

• Free Standard Shipping: Available on eligible U.S. orders with a merchandise subtotal over $99.00, after discounts and before taxes and shipping charges.
• Standard Shipping Charges: For orders of $99.00 or less, the applicable Standard Shipping fee is calculated and displayed at checkout before payment.
• Express Shipping: Available for a flat shipping fee of $20.00 on eligible orders.
• Handling Time: All orders have an estimated handling time of 1–3 business days.
• Transit Time: Standard Shipping takes an estimated 5–10 business days, while Express Shipping takes an estimated 3–6 business days after dispatch.
• Total Estimated Delivery: Standard Shipping takes approximately 6–13 business days, while Express Shipping takes approximately 4–9 business days, including handling and transit time.

All applicable shipping charges and estimated delivery times are displayed before customers complete their purchases.

4. Delivery Estimates

• All delivery estimates are calculated in business days, Monday through Friday, excluding public holidays.
• Standard Shipping: 1–3 business days for handling plus 5–10 business days for transit, resulting in an estimated delivery time of 6–13 business days.
• Express Shipping: 1–3 business days for handling plus 3–6 business days for transit, resulting in an estimated delivery time of 4–9 business days.
• Delivery estimates are approximate and may vary depending on carrier operations, weather conditions, delivery location, public holidays, high shipping volumes, or other circumstances beyond our reasonable control.
• Total delivery time includes both order handling and shipping transit time.

For shipping costs and estimated delivery times, please refer to Section 3: Shipping Methods and Delivery Times.

5. Shipping Carriers

At Real American Jackets, we work with trusted shipping carriers, including:

• DHL
• FedEx
• UPS

The shipping carrier may vary depending on your delivery address, selected shipping method, and shipment requirements.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

6. Order Confirmation and Shipment Tracking

• After placing your order, you will receive an order confirmation email at the email address provided during checkout.
• Once your order has been processed and dispatched, we will send a shipping confirmation email containing your tracking number when available.
• You can use your tracking number on the relevant carrier’s website to monitor your shipment.
• Please allow up to 48 hours after shipment confirmation for tracking information to become active in the carrier’s tracking system.

If you experience difficulty accessing your tracking information, please contact us at sales@realamericanjackets.com.

7. Order Modifications and Cancellations

• Customers may request an order cancellation or modification before shipment, subject to the order’s processing status.
• Please contact sales@realamericanjackets.com as soon as possible if you need to make a change.
• Submitting a request does not guarantee cancellation or modification. Our customer support team will confirm the outcome by email where applicable.
• Once an order has been dispatched, it can no longer be canceled under our standard cancellation procedure.
• After delivery, eligible returns or exchanges may be requested in accordance with our Refund and Returns Policy.

8. Incorrect or Incomplete Shipping Addresses

• Customers are responsible for providing complete and accurate shipping details at checkout.
• Please verify your shipping address, apartment or suite number, ZIP code, and contact information before completing your purchase.
• If you notice an error in your shipping information, contact us immediately at sales@realamericanjackets.com.
• We will make reasonable efforts to update your shipping details before dispatch. However, address changes cannot be guaranteed once an order has been processed or shipped.
• If a package is returned because of an incorrect or incomplete address provided by the customer, our support team will contact you regarding available redelivery or refund options.
• Any applicable additional shipping charges will be communicated before a replacement delivery is arranged.

9. Delayed Shipments

We work to deliver orders within the estimated delivery timeframes. However, delays may occur due to:

• Severe weather conditions
• Transportation disruptions
• Shipping carrier operations
• Public holidays
• High shipping volumes
• Other circumstances beyond our reasonable control

If your package has not arrived within the estimated delivery period:

• Check your tracking information for the latest updates.
• If the tracking information does not resolve your concern, contact sales@realamericanjackets.com.
• Our team will review the shipment status and coordinate with the shipping carrier when necessary to help resolve the issue.

10. Lost or Missing Packages

• If your shipment appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery date, contact our support team.
• Please provide your order number and tracking information.
• We will investigate the shipment status with the carrier.
• If your package is confirmed lost in transit, we will review the circumstances and arrange an appropriate resolution, which may include a replacement shipment or refund.
• If tracking information indicates that your package was delivered but you cannot locate it, check your delivery location, household members, building reception, or other designated receiving areas.
• If the package remains missing, contact us for further assistance.

11. Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item:

• Contact our customer support team as soon as possible.
• Provide your order number and a description of the issue.
• Include clear photographs of the product or damaged packaging where applicable.
• We will review your concern and provide an appropriate resolution in accordance with our Refund and Returns Policy.

Eligible returns and exchanges are subject to the terms of that policy.

12. Missed Deliveries and Returned Packages

• If the shipping carrier cannot complete a delivery because no one is available to receive the package, the carrier may attempt redelivery or provide instructions for collection from a designated pickup location.
• Customers should follow the carrier’s instructions to arrange redelivery or package collection where available.
• If a package is returned because delivery could not be completed, contact our support team to discuss available options.
• Any additional shipping charges resulting from customer-requested redelivery or an incorrect shipping address will be communicated before proceeding.

13. Taxes and Additional Charges

• All product prices displayed by Real American Jackets are listed in U.S. Dollars (USD).
• Applicable sales taxes are calculated and displayed at checkout where required by law.
• Standard Shipping charges and the $20.00 Express Shipping fee are displayed before payment.
• Standard Shipping is free on eligible orders with a merchandise subtotal over $99.00, after discounts and before taxes and shipping charges.
• For orders that do not qualify for free Standard Shipping, the applicable shipping fee is calculated and displayed at checkout.
• Any applicable additional charges will be disclosed in accordance with applicable laws.

14. Returns and Refunds

• Eligible returns or exchanges may be requested in accordance with our Refund and Returns Policy.
• Customers should review that policy for details regarding return eligibility, return shipping costs, refund processing times, and exchange procedures.
• Any applicable return or refund conditions will be handled according to the published policy and applicable consumer protection requirements.

15. Contact Us

If you have questions regarding shipping, delivery times, tracking information, or the status of your order, please contact our customer support team using the details below.

• Website Name: Real American Jackets
• Website: https://realamericanjackets.com/
• Email: sales@realamericanjackets.com
• US Warehouse & Returns Address: 6 Murray Hill Ter, Marlboro, NJ 07746, United States
• Production Office: Plot No R-251, Sector 15-A/4 Buffer Zone, Karachi, Pakistan
• Phone: +1 (732) 406-5919
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
• Response Time: Within 24 business hours