Shipping & Delivery Policy

Shipping & Delivery Policy

Business Address:
1207 Delaware Ave, Suite 3542
Wilmington, DE 19806, United States

Time Zone: Eastern Time (ET)

1. Overview

At Real American Jackets, we are committed to providing a smooth, secure, and reliable shopping experience. All orders are processed and shipped using trusted global logistics partners to ensure safe and trackable delivery.

2. Where We Ship

We currently ship to the United States, Canada, Germany, and Australia.

Shipping availability may vary due to local regulations, carrier limitations, or customs restrictions. If we are unable to deliver to your location, you will be notified during checkout or shortly after placing your order.

3. Shipping Carriers

We use reliable international courier services, including:

1. DHL Express
2. FedEx
3. UPS

The courier is selected based on your location and shipping method.

4. Order Processing Time

1. Processing Time: 1–3 business days (Monday–Friday, ET)
2. Orders are not processed on weekends or U.S. public holidays.

5. Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (ET) are typically processed the same business day.

Local time equivalents for our main shipping countries:

1. USA / Canada: 5:00 PM ET
2. Germany: 11:00 PM CET/CEST
3. Australia: 8:00 AM AEST

6. Shipping Options & Delivery Time

All delivery times are estimated and may vary due to customs clearance, carrier delays, weather conditions, or peak shipping periods.

Free Shipping

1. Cost: Free on orders over $99.99
2. Transit Time: 19–22 business days
3. Total Delivery Time: 20–25 business days

Standard Shipping

1. Cost: $14.99
2. Transit Time: 14–17 business days
3. Total Delivery Time: 15–20 business days

Express Shipping

1. Cost: $29.99
2. Transit Time: 6–7 business days
3. Total Delivery Time: 7–10 business days

7. Order Fulfillment

We fulfill orders through partnered fulfillment centers. Orders may be shipped from different warehouses depending on:

1. Product availability
2. Delivery destination
3. Fastest shipping route

8. Shipping Restrictions

We currently do not ship to:

1. PO Boxes
2. APO/FPO/DPO addresses

Please provide a valid residential or commercial address at checkout.

9. Customs Duties, Taxes & Import Charges

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on your country’s regulations.

1. These charges are not included in the product price or shipping cost.
2. Applicable customs duties, VAT, or import taxes may be charged by local authorities depending on the destination country.
3. Delays may occur due to customs clearance procedures, which are beyond our control.

We recommend checking with your local customs office for more information before placing your order.

Orders refused by the customer or returned due to incorrect shipping information may not qualify for full shipping reimbursement.

10. Order Tracking

1. Once your order is shipped:
2. A tracking number will be sent via email
3. You can track your shipment directly on the courier’s website
4. Ensure your contact details are accurate for timely updates

11. Missing or Lost Items

If your order arrives with missing items or is lost in transit:

1. Contact us within 5 business days of delivery (or expected delivery date).
2. Provide your order number and relevant details.
3. Our team will investigate with the courier.

If the issue is confirmed:

1. We will reship the missing item or
2. Offer a replacement or refund, depending on availability

12. Delivery Delays

Delays may occur due to:

Severe weather or natural disasters

Public holidays

1. Customs inspections or clearance
2. Incorrect shipping details
3. Recipient unavailable at delivery

13. Changes to Order Information

If you entered incorrect shipping details, contact us immediately after placing your order. We will try to update it before dispatch, but changes are not guaranteed once shipped.

14. Contact Us

If you have any questions about this Shipping & Delivery Policy or your order:

• Website Name: Real American Jackets
• Website URL: www.realamericanjackets.com
• Business Email: sales@realamericanjackets.com
• Business Number: +1 302-560-2758
• Business Hours: Monday – Friday, 9:00 AM to 5:00 PM
• Response Time: Within 24 business hours (ET)