Terms & Conditions
Welcome to Real American Jackets. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and placing an order, you agree to accept and bound by these terms.
1. Ordering & Order Acceptance
By placing an order on our website, you agree to provide accurate, complete, and current purchase and account information.
We reserve the right to refuse or cancel any order at our sole discretion due to product unavailability, errors in product descriptions or pricing, or suspected unauthorized or illegal transactions.
2. Pricing, Payments & Hidden Costs
All prices displayed on our website are in US Dollars (USD).
We believe in complete transparency: There are absolutely no hidden costs or surprise taxes. The total price you see at the checkout screen is the final price you pay.
3. Shipping & Delivery Policy
We currently ship exclusively within the United States. We offer two shipping methods:
Free Shipping: Available on all orders with no minimum purchase. Delivery takes 6–9 business days (excluding 1–3 business days of processing time).
Standard Shipping: Available at a flat rate of $10.00. Delivery takes 3–5 business days (excluding 1–3 business days of processing time).
Express Delivery: We do not offer overnight or express delivery options beyond our Standard Shipping at this time.
Delays & Lost Shipments: If your order is delayed or suspected lost, please contact us within 5 business days of the estimated delivery date so we can investigate and resolve the issue.
4. Cancellations & Order Modifications
Cancellations: You can request to cancel your order by contacting us immediately. However, once an order is processed or shipped, it cannot be canceled.
Address Changes: We can only update or modify your shipping address before the package is dispatched. No changes can be made once the item is in transit.
5. Returns, Exchanges & Refunds
30-Day Window: We accept returns and exchanges within 30 days of delivery.
Item Condition: To be eligible for a return or exchange, the jacket must be unworn, unused, unwashed, in its original packaging, and with all original tags attached.
Non-Returnable Items: Customized or personalized jackets, or items damaged due to customer misuse, are strictly non-returnable.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, you must notify us within 5 business days of delivery with supporting photos. We will provide a free replacement or a full refund.
6. Limitation of Liability
Real American Jackets shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website, shipping delays caused by carrier partners, or the purchase of our products.
7. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms.
13.Business Information
- Website Name:Â Real American Jackets
- Website:Â www.realamericanjackets.com
- Email:Â sales@realamericanjackets.com
- Address:6 MURRAY HILL TER, MARLBORO, NJ 07746, United States
- Phone:Â +1 (732) 406-5919
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
- Response Time:Â Within 24 business hours