Terms and conditions

Terms & Conditions

Business Address:
1207 Delaware Ave, Suite 3542
Wilmington, DE 19806, United States

Website: https://realamericanjackets.com

1. Agreement to Terms

Welcome to Real American Jackets. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, along with our Shipping, Return & Refund, and Privacy Policies.

2. Customer Obligations

By using this website, you confirm that:

1. All information provided is accurate and up to date
2. You are authorized to use the selected payment method
3. You agree not to use the website for fraudulent or unlawful activity

Placing an order constitutes a legally binding agreement.

3. Order Process

1. After placing an order, you will receive a confirmation email
2. If you do not receive confirmation within 24 hours, please contact us immediately
3. We reserve the right to cancel or refuse any order due to suspected fraud or errors

4. Pricing & Payments

1. All prices are listed in USD (United States Dollars)
2. We accept secure payments via:
   
   1. Visa
   2. MasterCard
   3. American Express
   4. Discover
3. Payments must be made online; we do not accept offline or cash payments

5. Shipping Policy (Summary)

1. We ship worldwide
2. Orders are processed within 1–3 business days (ET)
3. Cut-off time: 5:00 PM (ET)
4. Delivery time depends on the selected shipping method (Standard, Free, or Express)

Important:

1. Customers are responsible for any applicable customs duties or import taxes
2. We do not ship to PO Boxes or APO/FPO addresses

For full details, please refer to our Shipping Policy page.

6. Return, Refund & Exchange Policy (Summary)

We maintain a transparent return policy aligned with customer protection standards:

1. Return Window: 30 days from delivery
2. We accept returns for both defective and non-defective products
3. Items must be unused, unworn, and in original condition with tags
4. Exchanges are accepted

Fees & Conditions:

1. Return shipping is the customer’s responsibility
2. A 35% restocking fee applies to non-defective returns
3. Refunds are issued to the original payment method
4. Refund processing time: up to 15 business days after approval

Non-returnable items:

1. Customized or made-to-order products

For complete details, please refer to our Return & Refund Policy.

7. Order Cancellation Policy

You may request an order cancellation under the following conditions:

1. Cancellation requests must be made before the order is shipped
2. A processing fee may apply to cover operational costs
3. Once an order has been processed or shipped, cancellation may not be possible

8. Shipping Delays & Liability

We are not responsible for delays caused by:

1. Customs clearance procedures
2. Weather conditions or natural events
3. Incorrect shipping information provided by the customer
4. Courier-related issues

9. Intellectual Property

All content on this website (images, text, logos, designs) is the property of Real American Jackets and may not be used without permission.

10. Safe & Secure Shopping

We use industry-standard security measures, including SSL encryption, to protect your personal and payment information.

11. Limitation of Liability

We are not liable for:

1. Indirect or incidental damages
2. Delays beyond our control
3. Losses caused by misuse of our website

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting.

13. Contact Information

If you have any questions regarding these Terms:

1. Email: sales@realamericanjackets.com
2. Response Time: Within 24 business hours (ET)