Return & Exchange Policy

Return & Refund Policy

Business Address:
1207 Delaware Ave, Suite 3542
Wilmington, DE 19806, United States

Time Zone: Eastern Time (ET)

1. Overview

At Real American Jackets, we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, we offer a clear return, refund, and exchange process in accordance with our policy below.

2. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

1. Items must be unused, unworn, and in original condition
2. All original tags and packaging must be included
3. Only new products are eligible for return
4. Items with removed tags or signs of use will not be accepted

3. Return Window

1. Returns and exchanges are accepted within 30 days of delivery

4. Return Method

1. To initiate a return, customers must contact us via email
2. Return Method: By email request

Once approved, return instructions will be provided.

5. Exchanges

1. Yes, we accept exchanges
2. Exchanges are available for size issues, defects, or incorrect items

Important:

1. If the wrong item or defective product is received → we cover exchange costs
2. If the customer requests exchange for personal reasons (e.g., size preference) → customer bears return shipping costs

6. Return Shipping & Label

1. Return Label: Customer responsibility
2. Customers are responsible for return shipping costs unless the item is defective or incorrect

7. Restocking Fee

1. A 35% restocking fee will be applied to all approved returns (non-defective items)

8. Non-Returnable Items

The following items are not eligible for return or refund:

1. Customized or made-to-order products
2. Used, worn, or damaged items (not caused by us)
3. Items returned without original tags

9. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

1. Contact us within 3 business days of delivery
2. Provide your order number and photo proof

We will arrange a replacement or refund at no additional cost.

10. Missing or Lost Items

If your order arrives with missing items or is lost in transit:

1. Contact us within 5 business days of delivery (or expected delivery date).
2. Provide your order number and relevant details.
3. Our team will investigate with the courier.

11. Refund Policy

1. Refunds are processed after inspection of the returned item
2. Approved refunds will be issued to the original payment method

Refund Processing Time:

1. Processing Time: Up to 15 business days after approval

12. Order Cancellation Policy

You may request an order cancellation under the following conditions:

1. Cancellation requests must be made before the order is shipped
2. A processing fee may apply to cover operational costs
3. Once an order has been processed or shipped, cancellation may not be possible

13. Shipping Charges

1. Original shipping charges are non-refundable
2. Return shipping costs are the responsibility of the customer (unless due to our error)

14. Important Notes (Google Merchant Compliance)

1. Returns are accepted for both defective and non-defective products
2. Clear return window (30 days) is defined
3. Restocking fee is transparently disclosed
4. Return shipping responsibility is clearly stated
5. Refund timeline is properly mentioned
6. Exchange option is available

15. Contact Us

If you have any questions about this Return and Refund Policy or your data:

Website Name: Real American Jackets

Website URL: www.realamericanjackets.com

Business Email: sales@realamericanjackets.com

Business Number: +1 302-560-2758