Frequently Asked Questions
Are There Any Hidden Shipping Costs?
No, there are no hidden charges; you only pay the exact shipping fee shown at checkout, which is completely Free (6–9 business days) or a flat $10.00 for Standard Shipping (3–5 business days).
Can I make changes to my order after checkout?
You can request changes to your shipping address before dispatch by contacting us immediately, but once your order is shipped, no modifications can be made.
Can I exchange my jacket after receiving it?
Yes, you can easily exchange your jacket within 30 days of delivery, provided it is unused, unworn, and in its original packaging with all tags attached.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, along with other secure payment methods available at checkout.
How can I check the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s status directly on the carrier’s website.
How long will it take to receive my order?
It takes 1–3 business days to process your order, 6–9 business days for Free Shipping or 3–5 business days if you choose Standard Shipping ($10.00).
Do you offer Express Shipping?
No, our fastest option is Standard Shipping ($10.00) which takes 3–5 business days, and we do not offer overnight or express delivery at this time.
What should I do if my order is delayed or lost?
If your order is delayed or lost, please contact us within 5 business days of the expected delivery date with your order number so we can investigate and arrange a replacement or resolution.
Can I return my jacket if it doesn't fit?
Yes, you can return your jacket for a refund or exchange within 30 days if the size isn’t right, as long as it is unworn, in its original condition, and has all tags attached.
Can I cancel my order?
Yes, you can cancel your order before it is processed or shipped by contacting us immediately, but we cannot cancel it once it has been dispatched.
Are there any items that can't be returned?
Yes, customized or personalized jackets, items worn or damaged by the customer, and products returned without their original packaging or tags cannot be returned.
What should I do if I receive a damaged or incorrect item?
Please contact us within 5 business days of delivery with your order number and photos of the damaged or incorrect item, and we will immediately arrange a free replacement or full refund.