Welcome to Real American Jackets. Please read the following terms and conditions carefully before making a purchase or providing any personal information on our website. By placing an order through our platform, you agree to comply with the policies outlined below. These terms form a legal agreement between you (the customer) and us, Real American Jackets.
Customer Obligation
By accessing and using our website, you confirm that the information you provide is accurate, current, and not fraudulent. Placing an order constitutes a binding agreement of sale and purchase under these terms.
FAQs and Customer Assistance
We have created a detailed FAQ section to assist customers in getting general and specific information regarding our products, shipping, and policies.
Order Process
Our ordering process is designed to be simple and user-friendly. Once an order is placed, you will automatically receive a confirmation email. If you do not receive this email within 24 hours, please contact our support team at info@realamericanjackets.com immediately to ensure your order is processed without delay.
Secure Payment Methods
Real American Jackets accepts digital payments through MasterCard, Visa, American Express, PayPal, and Square. We do not accept orders via phone or any offline methods. All prices are listed in US Dollars and are exclusive of applicable taxes.
Customer Satisfaction
Customer satisfaction is our top priority. We aim to offer competitive pricing and premium-quality jackets. Our customer service team is available 24/7 to assist you. Once you shop with us, we’re confident you’ll come back for more and recommend us to your friends and family.
Shipping Policy
We offer free shipping to the USA, UK, Canada, and Australia on orders over $149.00. For all other regions, shipping charges will apply. Some international orders may be subject to customs duties; in such cases, the customer is responsible for those charges upon delivery.
Safe & Secure Shopping
We use Secure Sockets Layer (SSL) encryption to protect your data and ensure a safe shopping experience. Your payment and personal information are handled with the highest levels of security and will never be stored without your permission.
Order Cancellation Policy
You may request to cancel your order under the following conditions:
- — A $10.00 processing fee will apply for cancellations initiated by the customer.
- — Orders canceled within 3 days will incur a 30% deduction.
- — Orders canceled within 7 days will incur a 40% deduction.
- — No cancellations will be accepted after 7 days from the date of purchase.
Return & Exchange Policy
We accept returns and exchanges under the following terms:
- — Requests must be initiated within 15 days of delivery.
- — No requests will be accepted after 15 days.
- — Exchange processing may take 10–15 business days.
- — Refunds are initiated only after inspection of the returned item and may take 15–20 business days to reject.
- — Production charges are non-refundable. Used or damaged items will not be eligible for a refund or exchange.
If you have any questions or need further clarification, feel free to contact our support team at any time.
Thank you for choosing Real American Jackets.