Order Cancellation Policy

Effective Date: October 18, 2026

This Order Cancellation Policy explains how customers can request order cancellations, modifications, and refunds for purchases made through Real American Jackets.

1. Order Cancellation Before Shipping

Customers may request to cancel an order free of charge before it has been shipped or dispatched, subject to the order’s processing status.
Once a cancellation request is received, our customer support team will review the shipment status to determine whether the order can still be canceled.
If the order has not been dispatched and cancellation is approved, the order will be canceled and a full refund will be initiated to the original payment method.
Our standard order processing time is 1–3 business days. We encourage customers to submit cancellation requests as soon as possible after placing an order to improve the likelihood of successful cancellation.
Cancellation requests cannot be guaranteed once an order has entered the final processing or dispatch stage.

2. How to Request an Order Cancellation

To request an order cancellation, email our customer support team at sales@realamericanjackets.com with the following information:

Email Subject: Cancel Order
Order Number: Your original order number
Reason for Cancellation: Optional

Our support team will review your request and confirm by email whether the order can be canceled.

An order is considered canceled only after you receive confirmation from Real American Jackets.

3. Orders Already Shipped

Orders that have already been shipped or dispatched cannot be canceled under our standard cancellation procedure.
If your order has been dispatched, you may request an eligible return or exchange after delivery under our 30-day Refund, Returns and Exchange Policy.
Return eligibility, applicable shipping costs, and refund processing are subject to the terms of our published policy.

For complete details, please review our Refund, Returns and Exchange Policy on our website.

This cancellation policy does not limit any rights or remedies available under applicable consumer protection laws.

4. Order Modifications and Address Changes

If you need to modify your order, contact our customer support team at sales@realamericanjackets.com as soon as possible.

Modification requests may include:

Shipping Address Changes
Product Size or Color Changes
Product Changes
Contact Information Updates

Changes may be possible if the order has not been shipped and its processing status allows the requested modification.

All modification requests are subject to review and confirmation by our customer support team.
If your requested change cannot be completed, you may request cancellation, subject to the order’s processing status, and place a new order if appropriate.
Address or product changes cannot be guaranteed once an order has been processed for dispatch or shipped.

5. Order Cancellations by Real American Jackets

In certain circumstances, Real American Jackets may cancel an order for reasons including:

Product Unavailability: An ordered item is out of stock or unavailable.
Payment Issues: Payment cannot be successfully verified or confirmed.
Fraud Prevention: A transaction appears to be fraudulent or unauthorized.
Incorrect Information: Billing or shipping details are incomplete or invalid.
Shipping Restrictions: The delivery address cannot be served by our available shipping services.

If additional information is required, our support team may contact you using the details provided during checkout.

If we cancel a paid order, a full refund will be initiated to the original payment method, including shipping charges paid for that order, where applicable.

6. Refunds for Canceled Orders

If a paid order is successfully canceled before shipment:

Refund Amount: A full refund of the amount paid for the canceled order, including shipping charges paid, where applicable.
Refund Method: The original payment method used at checkout.
Refund Processing Time: Approved cancellation refunds will be initiated within 7 business days after cancellation confirmation.
Additional Bank Processing Time: Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
Cancellation Fee: $0 for approved cancellations before shipment.

For returns after delivery, refund eligibility and processing are governed by our published Refund, Returns and Exchange Policy.

7. Customer Support and Response Time

Our customer support team is available during the following business hours:

Business Days: Monday to Friday
Business Hours: 9:00 AM to 5:00 PM Eastern Time (ET)
Response Time: Within 24 business hours
Cancellation Requests: Requests may be submitted by email outside business hours and will be reviewed during the next available support period.

We recommend submitting cancellation requests immediately after placing an order to improve the likelihood of cancellation before shipment.

8. Contact and Business Information

If you have questions about order cancellations, modifications, or refunds, please contact us using the details below.

Brand Name: Real American Jackets
Website: https://realamericanjackets.com/
Business Email: sales@realamericanjackets.com
US Warehouse & Returns Address: 6 Murray Hill Ter, Marlboro, NJ 07746, United States
Production Office: Plot No R-251, Sector 15-A/4 Buffer Zone, Karachi, Pakistan
Business Phone: +1 (732) 406-5919
Business Days: Monday to Friday
Business Hours: 9:00 AM to 5:00 PM Eastern Time (ET)
Response Time: Within 24 business hours

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